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css-16my406" style="color: rgb(78, 87, 100); font-family: Poppins-Medium; font-size: 14px; line-height: 24px;">Syarat dan Ketentuan Garansi 1 Tahun</span></span></div></div><div class="css-1dbjc4n r-13qz1uu" style="background-color: rgb(246, 243, 243); margin-bottom: 16px; padding: 24px; z-index: 2;"><div class="css-1dbjc4n"><div class="css-1dbjc4n"><div class="css-1dbjc4n r-18u37iz r-13qz1uu" style="align-items: center; background-color: rgb(255, 255, 255); border-color: rgb(204, 207, 211); border-radius: 8px; border-width: 1px; justify-content: space-between; padding: 12px 16px; -webkit-box-align: center; -webkit-box-pack: justify;"><input placeholder="Cari pertanyaan seputar Orbit" type="text" autocapitalize="sentences" autocomplete="on" autocorrect="on" dir="auto" spellcheck="true" data-focusable="true" class="css-1cwyjr8 r-13qz1uu" id="btn-search" value="" style="color: rgb(0, 26, 65); font-family: Poppins-Regular; font-size: 16px; margin-right: 24px; outline-style: none;"><div 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TelkomselBatikSans-Bold; font-size: 16px; line-height: 24px; margin-bottom: 16px;">Apa persyaratan untuk pengajuan garansi?</h2><div class="css-1dbjc4n" style="opacity: 1;"><div class="faq-answer-container"><p style="text-align:justify"><span style="font-size:12.0pt">1. Garansi ini berlaku terhadap produk yang datanya tercantum di dalam kartu Jaminan ini selama 12 (dua belas) bulan sejak tanggal pembelian.</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">2. Garansi yang tercantum dalam kartu jaminan ini hanya berlaku bagi pembeli pertama (”Pembeli”) produk yang tercantum dalam kartu garansi ini dan tidak dapat dipindahtangankan ke siapa pun juga.</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">3. Garansi ini berlaku apabila kartu Garansi telah diisi lengkap dan benar, dibubuhi stempel toko penjual.</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">4. Garansi ini hanya berlaku di wilayah Negara Kesatuan Republik Indonesia.</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">5. Selama masa garansi ini, Pusat Pelayanan Purna Jual Huawei akan memperbaiki atau mengganti, tergantung pertimbangan dan yang ditentukan dalam kondisi garansi terbatas, produk atau suku cadang produk yang rusak dengan barang yang baru atau suku cadang yang dibuat oleh pabrik dan mengembalikan produk tersebut kepada Pembeli dalam keadaan baik.</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">6. Semua biaya-biaya transportasi, pengiriman, dan penanganan yang timbul karena pengiriman produk ini ke dan dari Pusat Pelayanan Purna Jual Huawei menjadi tanggungan Pembeli.</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">7. Selain biaya tersebut dalam point (6), Pembeli tidak akan dikenai biaya untuk suku cadang maupun jasa pengerjaannya berkaitan dengan perbaikan atau penggantian yang tercantum dalam point (5).</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">8. Semua suku cadang, modul, atau perlengkapan yang diganti akan menjadi milik Pusat Pelayanan Purna Jual Huawei.</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">9. Garansi ini tidak mencakup cangkang/bagian kosmetik luar, aksesori lainnya, barang-barang yang habis terpakai (karet penutup, dll).</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">10. Pembeli wajib menunjukkan tanda bukti pembelian dan kartu garansi yang dapat membuktikan tanggal dan tempat pembelian produk yang tercantum dalam kartu.</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">11. Garansi ini tidak berlaku apabila:</span></p> <p style="margin-left:40px; text-align:justify"><span style="font-size:12.0pt">a. Penggunaan produk yang tidak normal/salah, penggunaan /penyimpanan produk pada kondisi atau lingkungan yang tidak normal/tidak benar, produk telah dimodifikasi/diubah, termasuk tetapi tidak terbatas pada modifikasi software atau hardware tanpa persetujuan Huawei, cangkang produk yang telah kotor ataupun cacat, produk telah diperbaiki oleh pihak selain pihak Pusat Pelayanan Purna Jual Huawei termasuk tetapi tidak terbatas pada pemakaian suku cadang tidak resmi, penggunaan software dari internet dan driver yang tidak resmi, tegangan listrik tidak stabil, proses oksidasi sendiri, terkena cairan/air, terkena sambaran petir, kecelakaan, force majure, kecerobohan, dan/atau sebab-sebab lain yang berada di luar jangkauan Pusat Pelayanan Purna Jual Huawei, termasuk rusaknya suku cadang dan patah/rusaknya antena kecuali disebabkan langsung oleh kesalahan pembuatan. Pembeli tidak memberitahu/mengklaim kepada pihak Pusat Pelayanan Purna Jual Huawei tentang rusak atau tidak berfungsinya produk selama masa garansi.</span></p> <p style="margin-left:40px; text-align:justify"><span style="font-size:12.0pt">b. Segel garansi telah dibuka/rusak.</span></p> <p style="margin-left:40px; text-align:justify"><span style="font-size:12.0pt">c. Segel serial produk telah hilang atau tidak jelas.</span></p> <p style="margin-left:40px; text-align:justify"><span style="font-size:12.0pt">d. Label produk telah hilang, diubah atau tidak jelas.</span></p> <p style="margin-left:40px; text-align:justify"><span style="font-size:12.0pt">e. Nomor serial produk atau kode tanggal aksesori telah dihilangkan, rusak, atau diubah. Atau nomor serial berbeda dengan nomor serial yang tertera dalam bukti pembelian.</span></p> <p style="margin-left:40px; text-align:justify"><span style="font-size:12.0pt">f. Produk telah/pernah menggunakan aksesori yang tidak dikeluarkan oleh Huawei untuk tipe produk yang sama, atau menggunakan aksesori secara tidak benar.</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">12. Pusat Pelayanan Purna Jual Huawei tidak bertanggung jawab atas kerusakan yang bersifat kecelakaan atau yang merupakan akibat dari perbuatan tertentu, atau atas hilangnya fungsi atau keuntungan yang telah diantisipasi sebelumnya, hilangnya atau terganggunya komunikasi, tidak beroperasinya atau hilang atau terganggunya data yang timbul dari pemakaian atau ketidakmampuan mempergunakan produk.</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">13. Semua informasi tentang garansi, ciri-ciri dan spesifikasi produk dapat berubah tanpa pemberitahuan terlebih dahulu.</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">14. Keputusan Huawei perihal semua hal yang berhubungan dengan kerusakan, cara pembuatannya atau bahan produk Huawei adalah keputusan terakhir dan menentukan, dan Pembeli dengan ini setuju untuk mematuhi keputusan tersebut.</span></p> <p style="text-align:justify"><span style="font-size:12.0pt">Atau </span></p> <p style="text-align:justify"><span style="font-size:12.0pt">Persyaratan dapat dilihat di kartu garansi.</span></p> </div></div><div class="r-18u37iz r-13qz1uu css-1dbjc4n" style="align-items: center; background-color: rgb(246, 243, 243); border-radius: 8px; justify-content: space-between; margin-top: 24px; opacity: 1; padding: 16px; -webkit-box-align: center; -webkit-box-pack: justify;"><div class="css-1dbjc4n r-13awgt0" style="margin-right: 8px;"><div dir="auto" class="css-901oao" style="color: rgb(0, 26, 65); font-family: Poppins-Bold; font-size: 12px; line-height: 18px; margin-bottom: 4px;">Apakah artikel ini membantu?</div><div dir="auto" class="css-901oao" style="color: rgb(102, 112, 122); font-family: Poppins-Regular; font-size: 10px; line-height: 16px;">Penilaian Anda dapat membantu meningkatkan kualitas layanan kami.</div></div><div data-focusable="true" tabindex="0" class="like-button like-button css-1dbjc4n r-1loqt21 r-1otgn73 r-eafdt9 r-1i6wzkk r-lrvibr" style="background-color: rgb(255, 255, 255); border-radius: 48px; margin-right: 8px; padding: 8px;"><div class="css-1dbjc4n r-1mlwlqe r-1udh08x r-417010" style="height: 24px; width: 24px;"><div class="css-1dbjc4n r-1niwhzg r-vvn4in r-u6sd8q r-ehq7j7 r-1p0dtai r-1pi2tsx r-1d2f490 r-u8s1d r-zchlnj r-ipm5af r-13qz1uu r-1wyyakw" style="background-image: url("/static/media/icon-thumbs-up.svg");"></div><img alt="" draggable="false" src="/static/media/icon-thumbs-up.svg" class="css-9pa8cd"></div></div><div data-focusable="true" tabindex="0" class="unlike-button unlike-button css-1dbjc4n r-1loqt21 r-1otgn73 r-eafdt9 r-1i6wzkk r-lrvibr" style="background-color: rgb(255, 255, 255); border-radius: 48px; padding: 8px;"><div class="css-1dbjc4n r-1mlwlqe r-1udh08x r-417010" style="height: 24px; transform: rotate(180deg); width: 24px;"><div class="css-1dbjc4n r-1niwhzg r-vvn4in r-u6sd8q r-ehq7j7 r-1p0dtai r-1pi2tsx r-1d2f490 r-u8s1d r-zchlnj r-ipm5af r-13qz1uu r-1wyyakw" style="background-image: url("/static/media/icon-thumbs-up.svg");"></div><img alt="" draggable="false" src="/static/media/icon-thumbs-up.svg" class="css-9pa8cd"></div></div></div></div></div><div class="css-1dbjc4n r-13qz1uu" style="background-color: rgb(237, 236, 240); height: 8px; margin-top: 32px; margin-bottom: 32px;"></div><div class="css-1dbjc4n r-13qz1uu" style="background-color: rgb(255, 255, 255);"><div class="css-1dbjc4n r-13qz1uu" style="padding-right: 24px; padding-left: 24px;"><h2 aria-level="2" dir="auto" role="heading" class="css-4rbku5 css-901oao r-13qz1uu" style="align-self: center; color: rgb(0, 26, 65); font-family: Poppins-Bold; font-size: 16px; line-height: 24px; margin-bottom: 16px;">Artikel Terkait</h2><div class="css-1dbjc4n r-13qz1uu"><div data-focusable="true" tabindex="0" class="css-1dbjc4n r-1loqt21 r-18u37iz r-1otgn73 r-eafdt9 r-1i6wzkk r-lrvibr r-13qz1uu" style="align-items: center; border-bottom-width: 1px; border-color: rgb(204, 207, 211); justify-content: space-between; padding-top: 12px; padding-bottom: 12px; -webkit-box-align: center; -webkit-box-pack: justify;"><div dir="auto" class="css-901oao" style="color: rgb(0, 26, 65); font-family: Poppins-Regular; font-size: 12px; line-height: 18px;">Sejak kapan garansi 1 tahun berlaku?</div></div><div data-focusable="true" tabindex="0" class="css-1dbjc4n r-1loqt21 r-18u37iz r-1otgn73 r-eafdt9 r-1i6wzkk r-lrvibr r-13qz1uu" style="align-items: center; border-bottom-width: 0px; border-color: rgb(204, 207, 211); justify-content: space-between; padding-top: 12px; padding-bottom: 12px; -webkit-box-align: center; -webkit-box-pack: justify;"><div dir="auto" class="css-901oao" style="color: rgb(0, 26, 65); font-family: Poppins-Regular; font-size: 12px; line-height: 18px;">Bagaimana melakukan klaim garansi 1 tahun?</div></div></div></div></div></div></div><div class="css-1dbjc4n r-13qz1uu" style="align-items: center; background-color: rgb(237, 245, 252); -webkit-box-align: center;"><div class="css-1dbjc4n r-13qz1uu" style="padding: 24px;"><div dir="auto" class="css-901oao" style="color: rgb(0, 26, 65); font-family: TelkomselBatikSans-Bold; font-size: 16px; line-height: 24px; margin-bottom: 16px; text-align: center;">Butuh informasi lebih lanjut?</div><div class="css-1dbjc4n"><div class="css-1dbjc4n r-18u37iz r-13qz1uu" style="align-items: center; padding-top: 24px; padding-bottom: 24px; -webkit-box-align: center;"><div class="css-1dbjc4n r-1mlwlqe r-1udh08x r-417010" style="height: 32px; margin-right: 16px; width: 32px;"><div class="css-1dbjc4n r-1niwhzg r-vvn4in r-u6sd8q r-ehq7j7 r-1p0dtai r-1pi2tsx r-1d2f490 r-u8s1d r-zchlnj r-ipm5af r-13qz1uu r-1wyyakw" style="background-image: 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rgb(0, 26, 65); font-family: TelkomselBatikSans-Bold, Poppins-Bold, Tahoma, Helvetica, sans-serif; font-size: 16px;">Download MyOrbit Sekarang!</div></div><div class="css-1dbjc4n r-18u37iz" style="align-items: center; -webkit-box-align: center;"><div class="css-1dbjc4n r-18u37iz" style="align-items: center; flex-wrap: wrap; -webkit-box-align: center;"><div data-focusable="true" tabindex="0" class="css-1dbjc4n r-1loqt21 r-1otgn73 r-eafdt9 r-1i6wzkk r-lrvibr"><div class="css-1dbjc4n r-1mlwlqe r-1udh08x r-417010" style="height: 36px; margin-right: 8px; width: 130px;"><div class="css-1dbjc4n r-1niwhzg r-vvn4in r-u6sd8q r-ehq7j7 r-1p0dtai r-1pi2tsx r-1d2f490 r-u8s1d r-zchlnj r-ipm5af r-13qz1uu r-1wyyakw" style="background-image: 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class="css-9pa8cd"></div></div></div></div><div class="css-1dbjc4n r-13qz1uu" style="background-color: rgb(204, 207, 211); height: 1px; margin-top: 24px; margin-bottom: 24px;"></div></div><div class="css-1dbjc4n r-13qz1uu"><div class="css-1dbjc4n r-13qz1uu"><div data-focusable="true" tabindex="0" class="css-1dbjc4n r-1loqt21 r-1otgn73 r-eafdt9 r-1i6wzkk r-lrvibr" style="margin-bottom: 24px;"><div dir="auto" class="css-901oao" data-testid="label" style="color: rgb(0, 26, 65); font-family: Poppins-Regular, Tahoma, Helvetica, sans-serif; font-size: 14px;">Tentang Kami</div></div><div data-focusable="true" tabindex="0" class="css-1dbjc4n r-1loqt21 r-1otgn73 r-eafdt9 r-1i6wzkk r-lrvibr" style="margin-bottom: 24px;"><div dir="auto" class="css-901oao" data-testid="label" style="color: rgb(0, 26, 65); font-family: Poppins-Regular, Tahoma, Helvetica, sans-serif; font-size: 14px;">Paket</div></div><div data-focusable="true" tabindex="0" class="css-1dbjc4n r-1loqt21 r-1otgn73 r-eafdt9 r-1i6wzkk r-lrvibr" style="margin-bottom: 24px;"><div dir="auto" class="css-901oao" data-testid="label" style="color: rgb(0, 26, 65); font-family: Poppins-Regular, Tahoma, Helvetica, sans-serif; font-size: 14px;">Modem</div></div><div data-focusable="true" tabindex="0" class="css-1dbjc4n r-1loqt21 r-1otgn73 r-eafdt9 r-1i6wzkk r-lrvibr" style="margin-bottom: 24px;"><div dir="auto" class="css-901oao" data-testid="label" style="color: rgb(0, 26, 65); font-family: Poppins-Regular, Tahoma, Helvetica, sans-serif; font-size: 14px;">Fitur</div></div><div data-focusable="true" tabindex="0" class="css-1dbjc4n r-1loqt21 r-1otgn73 r-eafdt9 r-1i6wzkk r-lrvibr" style="margin-bottom: 24px;"><div dir="auto" class="css-901oao" data-testid="label" style="color: rgb(0, 26, 65); font-family: Poppins-Regular, Tahoma, Helvetica, sans-serif; font-size: 14px;">Promo</div></div><div data-focusable="true" tabindex="0" class="css-1dbjc4n r-1loqt21 r-1otgn73 r-eafdt9 r-1i6wzkk r-lrvibr" style="margin-bottom: 24px;"><div 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